Terms & Conditions
SHIPPING
We offer free shipping Australia wide on all orders.
All goods are shipped from Gunnedah, NSW, and sent via Australia Post using their registered post service. Delivery times within Australia will vary according to your location.
All orders placed before 3:00pm Monday-Friday will have 2 day dispatch.
Please ensure someone is at the address provided during business hours to receive delivery. If there is no one at the address Australia Post will leave a collection card and your parcel will need to be collected from your local post office.
ORDER CONFIRMATION AND TRACKING
After ordering online, you will receive an email confirmation containing your order details. A confirmation email will also be sent with a tracking number when your order is dispatched. Deliveries can be tracked online at http://auspost.com.au/track/ .
Products will be sent to your address nominated by you as part of the check-out process on our Website. You are responsible for ensuring that your nominated address details are correct.
RETURNS
It is very important to us that you love the products you receive from www.dragonflyopal.com so if a product is not what you expected please email findus@dragonflyopal.com and we will organise an exchange. Due to the rarity of the stones we work with and because our pieces are one off we do not offer a refund.
Items can be returned within 14 days of delivery for an exchange. Please include your contact details when returning items to Dragonfly Opal. Items must be received by Dragonfly Opal in original condition. A return will not apply to products which have been worn or used, damaged in transit or after delivery, or if any attempt has been made to alter the Product.
In the rare occasion that an item is not received in its original condition, the item will be returned to sender.
To return an item:
Email us at findus@dragonflyopal.com or call on 0427 437 846 for a ‘Return Authorisation Number’.
Quote your order or invoice number as proof of purchase, and let us know you require an exchange.
Post or courier your return back to Dragonfly Opal , clearly stating your ‘Return Authorisation Number’, to 10907 Blackstump Way, Mullaley, NSW 2379 in original packaging to avoid damage in transit - within 14 days from receiving your order.
All postage and insurance costs are to be paid by the buyer for change of mind purchases. For defective Products, we will provide you with instructions to post back the item free of charge when you contact us for your return authorisation number.
CREDIT CARDS
Please be aware that your credit card details are entered into a Secure Server. Dragonfly Opal will take all steps to ensure that the credit card is authorised by the owner. Dragonfly Opal will not take responsibility for use of a credit card that is stolen or used in a fraudulent manner.
CONTACT INFORMATION
For further information or clarification of the general terms & conditions stated above please contact Dragonfly Opal by phone on 0427 437 846, by emailing findus@dragonflyopal.com or by post to:
Dragonfly Opal
10907 Blackstump Way
Mullaley NSW 2380
I HAVE READ THESE TERMS & CONDITIONS & ACCEPT THEM BY MAKING USE OF THE WEBSITE www.dragonflyopal.com